Uncharted Summits
Privacy Notice

About Us

Uncharted Summits is an Adventure Tour and Personal Transformation company. We are registered in England and Wales as a limited company under number 15490254 and our registered office is at The Kiln, 2 Copenhagen Street, Worcester, WR1 2HBFor the purpose of the Data Protection Legislation and this notice, we are the ‘Data Controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.We are registered with the Information Commissioner's Office (ICO) under reference: ZB731047

HOW WE COLLECT YOUR PERSONAL DATA

We obtain personal data about you, for example, when:

You complete a form adding you to a wait list
You commit to undertaking a trip with us
You contact us by email, telephone, post or social media or
You accept cookies on our website

THE DATA WE COLLECT AND KEEP SAFE

Your contact details, such as your first and last name, your email address, your contact number(s) - so we can register you and contact you with details about your journey
Your family's contact details - In case we ever need to get hold of them
Your medical information - in case this is required to assist you on your journey

We need a lawful basis: What is it?

Legitimate Interest: We process some of your data under this basis to be able to bring you better and better services and products. Consent: Where are required to use consent, such as newsletter sign-ups or other specific collections, we will use this as the lawful basis. You have the absolute right to withdraw consent at any time. This can be done either through unsubscribing or by letting us know by email (dpo@unchartedsummits.world) if the consent has been used for anything other than marketing.Vital Interest: We will collect the medical data from you so that we can ensure your safety and wellbeing on your adventure. We will share this ONLY with the appropriate people as and when this basis is applicable.

How long will you hold my data for?

We don't need to keep your data forever. There are certain legal obligations that require us to retain your data for longer periods, but we will make sure under all circumstances we delete your data OR aggregate it sufficiently that you cannot be identified.

Will you share my data?

Will you transfer my data to other countries?

We make it our mission to try and keep your data in the UK or the EEA as both these options ensure you're operating under the same level of data protection.However, sometimes the products or services that we need to utilise to ensure your experience is exceptional may require us to transfer some of your personal data outside the UK.If this is required, we will inform you of the need and why it is necessary and we will ensure that the appropriate contracts (which is something known as an International Data Transfer Agreement - IDTA) is in place BEFORE we make the transfer.

How secure is my data with you?

We are meticulous in reviewing suppliers and their security measures. We treat your data as we would our own and if we do not think a supplier has sufficient security controls in place, we will find an alternative.

Our minimum standards are:

ALL communication is encrypted end-to-end
ALL data is encrypted at rest and in transit
Only the personnel required to utilise your data are able to do so and anyone else is restricted.

I have rights over my data, don't I?

You absolutely do. When you make a request, we are required to respond and fulfil that ask within 1 month. We can extend this under certain circumstances, but we will inform you if that ever becomes necessary.We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).

Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
Request correction (Rectification) of the personal data that we hold about you.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

I need to contact you about my data, how can I do that?

Our Data Protection Officer is on hand to answer your queries or help you exercise any of the rights listed above.You can contact them on: dpo@unchartedsummits.world

If I'm not happy with your response, where can I go?

If you're unhappy with anything we do with your data, please let us know!If you're still unhappy, then you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s contact details are as follows:Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone – 0303 123 1113 (local rate) or 01625 545 745 Website – https://ico.org.uk/concerns